Barbara Mazur, Head of Quality SSC Poland

Since 2005, I have been working for ArcelorMittal. I started as a single quality department in the Steel Service Centres Bytom plant. After 18 years, I’m still here and manage a team of 11 people as Head of Quality SSC Poland.

What motivated you to join ArcelorMittal Group?

I graduated from the Silesian University of Technology, majoring in Management and production engineering. Joining ArcelorMittal provided me with the chance to apply the knowledge I acquired during my studies. Moreover, it allowed me to broaden my understanding of the steel industry and further develop my skills in practice.

What are the biggest challenges someone might face in this role?

The biggest challenge lies in remaining receptive to the diverse needs of both internal and external customers while maintaining a broad perspective and embracing various viewpoints on different topics.

Can you provide an overview of the day-to-day responsibilities of this position?

My duty is supervising customers and suppliers claims. Additionally, I hold responsibility for quality and health and safety systems, laboratory accreditation, and, as of last year, the decarbonization initiative. I am also dedicated to enhancing customer service and streamlining our processes through digitalization.

What do you enjoy most about working in this industry?

First of all, it involves embracing innovation and a commitment to continuous improvement. I find immense value in the autonomy I have in my role and the chance to bring my ideas to fruition.
I also appreciate the opportunity to engage in numerous projects and collaborate with individuals across various levels within the ArcelorMittal organization.

What has your experience been like as a woman working in the steel industry?

The beginnings were not easy. The initial phase presented challenges, particularly in a predominantly male-oriented technical environment. However, over these 18 years, I’ve witnessed a notable shift in attitudes. The steel industry has become more inclusive, recognizing the valuable contributions of women who excel as professionals and also bring essential empathy to the workplace, particularly crucial in today’s uncertain world.